Use this page to prepare an unambiguous request to withdraw from an eligible consumer contract, cancel a subscription renewal, close an Account, or request an eligible refund of unused cash-funded prepaid balance.
The available legal effect depends on the request type, timing, Account status, and applicable law. Submitting one request does not automatically cancel unrelated Services unless you identify them.
Choose the correct request
- Consumer withdrawal: generally concerns an eligible distance contract within the statutory withdrawal period.
- Subscription cancellation: stops future renewal; access normally continues through the paid period unless stated otherwise.
- Prepaid balance refund: concerns eligible unused cash-funded balance under Section 13 of the Terms.
- Account closure: requests closure but does not erase records KEYVERA must retain by law.
- Pay-as-you-go access can remain available when only a subscription is cancelled.
- Mandatory consumer rights take priority over voluntary policy conditions.
Prepare your request
Complete the minimum information below. When you select Prepare withdrawal email, your email application will open with an addressed statement. Review it and press Send. You may also download a dated copy for your records.
Important: the static website prepares your email but cannot confirm delivery. Your request is sent only after you press Send in your email application. If no email application opens, send the statement directly to legal@keyvera.cloud.
What happens next
KEYVERA will use the Account email and transaction information to identify the request. We may ask for proportionate verification where necessary to prevent fraud or unauthorised Account changes.
For a valid statutory consumer withdrawal, KEYVERA will provide the refund and other consequences required by law. For subscription cancellation, future renewal is stopped according to the applicable billing terms. Voluntary prepaid-balance refunds remain subject to Section 13 of the Terms of Service.
Keep the sent email and downloaded copy as evidence of the date and content of your request.
Direct contact
KEYVERA B.V.
Keizersgracht 391
1016 EJ Amsterdam
The Netherlands
Email: legal@keyvera.cloud
Support: KEYVERA Support
You may use the model withdrawal form in Annex 1 of the Terms of Service instead of this page.